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The Client,
Hereafter called the “User”,
Indtel Infra Pvt. Ltd
Reachable via its Internet site https://www.bfiber.in/
Indtel Infra Private Limited is a registered company in India. CIN: U72900BR2019PTC043931
Site Or Internet Website: www.bfiber.in providing access to the Account Management Console in particular.
superuser-level access to that operating system instance, so they can install almost any software that runs on that OS.
General Conditions: Means these terms and conditions.
The scope and nature of the Services offered by Bfiber are set out in the Services Specification in Order Page.
The Services, as well as the Service Levels, purchased or leased by Customer from Bfiber are itemized in the Order Form/Order Confirmation. The Order Form/Order Confirmation shall also specify any Equipment leased by Customer from Bfiber and any Equipment purchased by Customer from Bfiber.
A formal statement of promise (submitted usually in response to a request for quotation) by potential supplier to supply the goods or services required by a buyer, at specified prices, and within a specified period. A quotation may also contain terms of sale and payment, and warranties. Acceptance of quotation by the buyer constitutes an agreement binding on both parties.
A quotation is without obligation and valid for 30 days following dispatch by the Supplier, unless otherwise stated in the quotation.
Bfiber's Services are given first to Users who are not consumers. Therefore the price of services is displayed in INR excluding VAT and/or Service TAX, as is customary for professional services.
To subscribe to the Services, the User must place a Purchase Order with Bfiber or request Bfiber to private Quote.
Bfiber shall review a Purchase Order within a reasonable time after receipt thereof. If Bfiber is willing and able to provide the requested Service(s) and/or Equipment to Customer, Bfiber shall confirm such to Customer in writing, by email or by facsimile, by sending a signed Order Form to Customer or (in case of a Web Order or API Order) by sending an Order Confirmation.
Bfiber has the right to reject a Customer at the Bfiber’s own discretion without giving reasons.
Any Services sold by Bfiber to Customer will be delivered on the Delivery as specified in the Order Form/Order Confirmation.
All login details for any service will be sent on your email.
You can also read all emails we have sent to you, in your client area.
We offer Hosting Services and its login details are sent on client's email which may be deemed as proof of activation of client's services.
Date of Activation of service will be the initial date of start of validity of services.
The Customer is fully and solely responsible for his content stored on the servers used by him and made available to him by Bfiber. All services provided by Bfiber may be used for lawful purposes only.
Content uploaded, stored, emailed or transmitted by clients on our servers must not contain any files which violate local and international laws and treaties, Which includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene or material protected by trade secret and unsolicited email (spam) and invasion of privacy.
Customer agrees to not use the service in any way which violates Indian, State, Local, or International law.
Under any circumstances you are NOT allowed to use this service for:
Anything that can result in Spamhaus listing
Phishing Sites / Scam Sites (ex: Ebay/Paypal,CC/Password Scam sites)
Mailbombers or any sort of spam sites
DDoS originations
Spam email
Netscan / Hack programs and archives
Malicious Scripts (ex: originate DDoS attacks or hack attempts)
Botnet/Doorway/Carding
Run any web proxy services which hide the origin of network traffic
Streaming/CDN Strictly Not allowed.
If any of this happens will result in an immediate service termination
Customers may not run/host websites which spread hatred, anti-national sentiments, degrade opposite races, sex, threaten people, indulge in illegal activities like hacking etc.
Customers may not store child pornography or kidnapping material, Customers who store and / or upload child pornography will have their servers suspended immediately without any warnings / notices. We will also hand over all your personal details to federal authorities for legal recourse. Any activity which creates hatred against minors or which hurts the sentiments of minors is banned.
No CDN or Media Streaming. Customer shall not be entitled to use the Service for the purpose of operating ‘Content Delivery Network’; and/or (ii) ‘Streaming Media Services’; except with Bfiber’s prior written consent, which consent may be granted or withheld at Bfiber’s sole discretion.
Customers may not send Distributed Denial of Service (DDoS) or Denial of Service attacks to others using our servers. This will lead to immediate termination without any refund settlement. Bfiber have the right to claim fees from such defaulters to set right the loss caused to affected party. If the affected party takes a legal recourse, customer details would be shared with the court of law if a legal request is received by Bfiber.
Fair Use Policy: The service is provided to end-user Customers for normal, fair, and reasonable use. Bandwidth usage is to be reasonably consistent throughout every month, without irregular bandwidth usage patterns, either individually or as part of a group of Customer servers. In the event Bfiber, in its sole discretion, determines that the Customer is not using the Service according to this Fair Use Policy, Bfiber will be entitled to: (a) impose limits on the speed of the data the Customer may transmit and/or receive on any or all Customer servers with this Service, (b) re-price any or all Customer servers with this Service to the regular bandwidth rate; or (c) suspend or terminate the Service to any or all servers provided to the Customer, at Bfiber’s sole option.
Customers may not in any activity which is deemed illegal by laws. Bfiber can its discretion deem any activity illegal if it is affecting its service, network, other customers, service providers and / or outsiders due to the action of a customer. This can lead to termination of services.
All prices are exclusive of transaction charges, turnover tax (VAT), Service Tax, unless otherwise stated.
The amount you pay for your service will not increase from the date of purchase in the current billing cycle, however prices may be increased from next billing cycle. We reserve the right to change prices listed on our websites, and the right to increase/decrease the amount of resources given to plans at any time.
You agree to use all Bfiber Services and facilities at your own risk. Bfiber specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.
Customer agrees that it shall defend, indemnify, save and hold Bfiber harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Bfiber, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns.
Customer agrees to defend, indemnify and hold harmless Bfiber liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with Bfiber's server.
Bfiber reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from Bfiber server. Bfiber shall be the sole judge of what violates this Policy.
Payments for subscribed services are made by the Subscriber in advance. The payments can only be made in amounts and for periods published on the www.Bfiber.com website.
The subscription fee is subject to change, if Bfiber decides that there are sufficient grounds for doing so, especially, but not exclusively, change of domain registrar charges, change of charges of other providers, or change of exchange rates. The payment of the subscription fee protects the Subscriber from changes of fees until the end of period for which the Subscriber has paid the subscription fee.
Payment for the extension of subscription must reach Bfiber before the beginning of the subsequent billing period. If payment is not received by that date, Bfiber has a right to terminate the contract and to switch off the server.
Bfiber does not bear any responsibility for payment delays caused by third parties such as banks, post offices, etc.
At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan.
We accept payments via many payment gateways including Payumoney, Paytm, CCAvenue, Razorpay, Bank Transfer to our Bank Account (In India) and all cards like Visa, Master Card, American Express, Discover Card etc. There are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.
Bfiber may charge Additional Fees Such As: Transaction Charges, Service TAX, VAT, depending on payment methods, customer country, state, location.
We periodically send Payment Reminder Emails to all clients:
Invoice Unpaid Reminder : 14 days before the invoice due date.
First Overdue Reminder : 1 day after the invoice due date
Second Overdue Reminder : 2 days after the invoice due date
Third Overdue Reminder : 3 days after the invoice due date
LATE PAYMENT AND LATE FEES:
All accounts are billed according to the dates they were first activated on. We generate all invoices 14 days before the due date.
If you will not pay for service on your due date, your account will be suspended anytime after your
due date.
If you will not pay for service renewal in 48 hours after your due date, your account will be terminated. All data will get deleted and the server space will be re-used for some another client.
We charge LATE FEES if you pay after 24 Hours. If your account/order is terminated or cancelled, you will need to make a fresh order.
11.2 Broadband Services:
Refunds are provided only if customer open cancellation request by opening ticket or send email, send message using WhatsApp, or call us for refund request within 72 hours of activation of service. Any refund request after 72 hours of activation will be rejected.
All payments will become non-refundable after 72 hours account activation period. This includes any one time setup fee and subsequent charges regardless of usage.
We reserve our right to deny a refund request or provide a partial refund.
Only One Refund is applicable per client. Once a client has been refunded for one of his services, he can NOT claim for refund on another services.
Any Credit balance in Client's Area is NOT eligible for refund. It can only be used for purchasing new services or paying any existing/upcoming invoices at our website.
If we are NOT able to refund client's payment via payment gateway due to any reason, refunds will be posted as credit to the client's account.
If you downgrade any service, we don't provide any credit back or refund. Only your billing will be updated so that you will be charged as per new price from next billing cycle.
Customers may not use our services for spamming activities / sending unsolicited emails / requests. If found doing so, we have the right to terminate customer account without any prior notification and no
refund would be issued. Bfiber may ask the customer to prove that the user being e-mailed has opted-in to the mailing list.
Bfiber have zero tolerance policy against SPAM, this means that when a user of our systems and/or network makes himself guilty of spamming (sending out spam), we will immediately remove him from our systems and/or from our network, without a cancellation of the contract or a refund of the open balance. Eventual extra costs made by Bfiber will be charged through to you. On a repeating matter of SPAM, a fee of € 500,- will be charged through to you for the administrative work!
Bandwidth Usage: All services are provided with generous bandwidth limits or no bandwidth limit as per the plans selected. Customers are requested to use these wisely. We reserve the right to review / amend / downgrade / upgrade / modify this allocation any time if we feel that this is affecting the server / network performance.
Any customer reaching their bandwidth usage limit will have to contact the support team via ticketing system to have it increased. Do note that the customer will have to pay an extra cost to increase their bandwidth usage limit as per the plan selected. Customer support team will give you the specific details of these charges upon request.
Bfiber’s SLAs guarantee additional security to your servers, and are particularly valuable for businesses that demand the highest levels of performance and uptime for their applications and websites.
When you entrust your service to Bfiber, we take it seriously. All bare dedicated servers are protected with a Basic Service Level Agreement, insuring the following key components at no additional cost:
Hardware checks, including memory, processor, and hard drives
Replacement of broken hardware
Return of hardware to its original provisioned setup, including OS
Root password reset and boot loader repair
Correction of network stack issues to restore connectivity
Support Policy: We will serve you with complete access – whenever, wherever, good performance and the peace of mind that comes with knowing that your service has a team of professional system administrators and support personnel ready to fix any problems as they occur; because wondering what went wrong is the last thing you need.
Our Priority: When a piece of hardware fails in the middle of the night, a network outage interrupts traffic, or a natural disaster strikes, we’re ready for it. Bfiber team is available by e-mail day and night to provide assistance – because technology isn’t perfect, and that’s why we’re here. The Bfiber teams are available around the clock to resolve systems issues which interfere with your access to the service: Uptime, Hardware, and Network: We constantly monitor for network and hardware issues – when an
issue is identified you will receive an e-mail notification detailing the action taken as we address the issue Performance: Server load is benchmarked continuously to identify performance issues.
15.5 Response Times: Emergency / Outage: 15 minutes or less Support Inquiries: 2 hours or less Billing and Sales Inquiries: 24 hours Max.
15.6 95.9% Uptime SLA:
Bfiber offers its clients a 95.9% network uptime guarantee for customer satisfaction purposes and also to ensure that your business is running problem-free. Bfiber will try to maintain maximum up time. Bfiber is not responsible for any downtime caused by the client.
Bfiber makes no express or implied warranties, including, but not limited to warranties of non-infringement, merchantability OR fitness for a particular use in connection to the service it provides. Neither Bfiber nor anyone else involved in the provision of service is liable to you or any third-party for direct or indirect damages resulting from the use or non-use of services provided herein, whether or not such damages resulted from the negligence of Bfiber, even if Bfiber has been advised about the possibility of such damages in advance.
Your use of this service is at your sole risk. We don't provide any kind of backups system/service. You must take your own backup manually by yourselves. We are not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers. We are NOT responsible for any kind of Data Loss caused due to any reason.
The security of your account with Bfiber rests upon you as a customer. You must keep your password unique and must not share it with anybody else. If you notice anything wrong with your account
/ servers, immediately contact our support team and we’ll see what we can do about it.
You as a customer are solely responsible for any actions taken by your account and for the content stored on our servers by you. You agree to bear any charges which Bfiber may have to incur to make good the losses caused by your actions.
Bfiber shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Bfiber servers going off-line or being unavailable for any reason whatsoever. Furthermore, Bfiber shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Bfiber servers. All damages shall be limited to the immediate termination of service.
You agree that Bfiber will not be liable for any:
Use of your web hosting account
Interruption of business
Access delays or access interruptions to our site or the web site(s) or you have hosted on our server
Loss or liability resulting from acts of God
Data non-delivery, mis-delivery, corruption, destruction or other modification
Events beyond our control
The processing of this application
Loss or liability resulting from the unauthorized use or misuse of your account identifier or password.
To cancel account, the customer must login to their account, click on My Services, click the service you wish to cancel, and click “Request Cancellation”. Cancellation by any other means will not be an acceptable form of a cancellation request.
If you are cancelling under our Money Back Guarantee, please be sure to specify this in addition to your reason of cancellation.
Cancellation methods:
Login to Bfiber Client Portal > find services you want to cancel > click on “Request Cancellation”
OR
Open an Billing Ticket over Bfiber Client Portal and request cancellation. Keep on mind that this method may take up to 2 business days to be handled.
Important to know
Be careful what cancellation method do you select over Client Portal cancellation tool. If you select “Immediately” cancellation, your services will be automatically cancelled right after your request. If you select “Next Due date” your services will be cancelled on next due date.
If you are cancelling under our Money Back Guarantee and would like to get partial or Full Refund, you must open an Billing Ticket over Bfiber Client Portal.
Cancellation process might take up to 2 business days
Refund process (if requested) might take up to 3 business days, depending on payment method you’ve used.
Bfiber shall be entitled to immediately suspend the provision of any of the Services and/or to suspend Customer’s right to access or use the Client Portal and/or to suspend Customer’s right to access to the Equipment, on giving written notice to Customer, in the event that:
Bfiber receives an order or ruling or decision to that effect from a court, any law enforcement authority or any (other) governmental authority;
Customer is in breach of the Acceptable Use Policy (part of the Bfiber Policies), and fails to take (timely) remedial action in accordance with the Abuse Policy (part of the Bfiber Policies) after receipt of a notice from Bfiber, provided always that Bfiber may immediately suspend Services without providing a remedy period.
Customer’s consumption of Data Traffic or Bandwidth exceeds the Committed Data Traffic or the Committed Bandwidth (specified in the Order Form/Order Confirmation), as the case may be, and Customer fails to reduce such consumption to a level on or below the Committed Data Traffic or the Committed Bandwidth, as the case may be, within three (3) days after having received notice thereon;
Customer does not cooperate with any investigation of Customer’s alleged improper or unlawful use of the Services, the Network or other networks accessed through Bfiber, and fails to remedy such breach within seven (7) days after having received written notice thereon;
Bfiber respects all its employees and expects the same from its customers. Any disrespect or hatred directed towards our employees by any mode of communication will not be tolerated and can lead to immediate suspension along with no refunds. We urge our customers not to get into such situations.
Customer does not pay an invoice within the payment term and fails to pay such invoice.
Termination: This agreement and all of its terms shall remain in full force and effect until it is terminated. Termination shall include the removal of any and all of your information from the Bfiber services. Such information or data may or may not be made available to you by Bfiber after any such termination. This agreement may be terminated either after a period of suspension as indicated above or at the sole discretion of Bfiber. In the event of termination, there will be no refund provided to you.
The Subscriber shall indicate acceptance of this Agreement in the course of submitting an order to the Service Provider through the Service Provider’s electronic order form or by accessing the Service. The Service Provider shall indicate acceptance of this Agreement by sending confirmation of the order to the Subscriber by electronic mail.
The Subscriber may not assign rights or delegate duties assumed by acceptance of this Agreement without the prior written consent of the Service Provider, and any attempted assignment or delegation without such consent shall be void.
Your rights under this agreement may be assigned to another party only upon prior notice and express approval by Bfiber Any other attempted transfer or assignment of rights hereunder shall be null and void.
Bfiber may assign its rights hereunder to any person or entity who shall become a principal owner, or shareholder of Bfiber Web Services Pvt. Ltd.
Bfiber may, at its sole discretion, without any prior notice amend / modify this agreement from time to time as it may deem fit. Modified ToS will be placed on Bfiber website and those terms will come into force immediately for all existing and future customer(s). All previous terms would be superseded in such cases.
If the customer does not agree to any new terms – it is their responsibility to terminate the subscription. If the customer does not terminate their subscription within 15 (fifteen) days of the modification, then the continued use of the service(s) will mean that the customer has no objections to the amended terms of service.